General Information Terms and Conditions of Offer to Sell

Customers not having established 30 day account privileges must have their orders prepaid by Cash, Check, Money Order or Credit Card. All Political orders MUST be paid in full prior to production.
Any balance due past 30 days is automatically charged a finance charge of 2% per month, which is an annual rate of 24%. The finance charge must be paid along with the past due balance before your account will again be considered current.
Credit is extended to a qualified applicant with the understanding that any finance charge or attorney fees resulting from bankruptcy, delinquencies, or probate will be added to any balance due to Eagle De Signs & Labels. Open Credit Accounts are subject to a 6 to 8 week processing lead-time.

Returned Merchandise
Custom printed merchandise CANNOT be returned for credit for other than manufacturing defects. We are not responsible for damage acquired during shipping.

NSF Checks
A $25.00 service fee will be charged on all checks returned due to non-sufficient funds.

Production & Shipping Time
Standard production time on most orders is 10 to 15 business days. Production time on CUSTOM merchandise begins on the date Eagle De Signs & Labels receives a signed customer proof. Production time excludes shipping time. All order acknowledgements will show a scheduled ship date. Every effort will be made to meet this date. Some orders may be shipped before this date.

Rush Orders
We do NOT charge extra for rush orders and do our best to accommodate our client's timelines. Please call for availability of production times.

Standard packaging is included. Each button is shipped in it's own clear plastic zip-lock display and storage package to prevent scratches in shipment and allow for safe clean storage. If different packaging is required, please note it on your order.

Orders will be shipped via USPS Priority Mail or UPS ground, F.O.B. Chicopee, MA. unless otherwise requested and approved by EDS&L management. UPS requires a street address. Alternate delivery is available upon request via UPS Next Day Air, 2nd Day Air, 3-Day Select, USPS, Airborne or Federal Express. Certain areas may not be served by any of the express carriers. PLEASE ALLOW AMPLE SHIPPING TIME TO YOUR DESTINATION. We cannot guarantee "carriers" delivery time and are not responsible for orders lost or damaged in transit.

We will acknowledge all orders via fax or e-mail. Any changes made after acknowledgement of the order may incur additional cost and production delays.

Cancellation Charges
You will be charged for work completed up to the cancellation of the order. All cancellations must be submitted in writing by fax or mail and signed by an authorized company officer. No phone or emailed cancellations will be accepted.

Prices & Minimums
All prices are subject to Shipping & Handling Costs, FOB Eagle De Signs & Labels - Chicopee, Massachusetts.
All prices are subject to change without notice per our price sheet. There is no minimum order or value.

You can supply your own artwork. Please supply artwork in .BMP, .JPG, .GIF, .TIF, .EPS, .WMF, .PCX, .PCD, .TGA, .WPG, .IMG or Photoshop formats. If you do not have your own artwork, our in-house team of experienced and dedicated designers can design your custom product from a hand sketch of what you want for a design. Eagle De Signs & Labels has over 1,000,000 graphic images available for use on custom products. However, we do not have every possible art available, so Company Logo's or specific art must be supplied. Supplied pictures can be scanned, cropped, touched up and have text added. Your proofs will be e-mailed back to you within 24 to 48 hours. If you are not happy with the look of your custom design, simply let us know. We will continue to supply unlimited proofs to you until your satisfied, free of charge! We want you to be 100% satisfied with the results.

Telephone Orders

Large orders or orders requiring many changes must be mailed, e-mailed or faxed to reduce the possibility of errors. EAGLE DE SIGNS & LABELS WILL NOT BE RESPONSIBLE FOR ERRORS ON TELEPHONE ORDERS!

Overruns/Under runs
While we try to make every effort to ship exact quantities ordered. However a 10% over run or under run will be considered complete.

Copyright Laws
The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

Artwork and  files are held for upto 5 years from the last ordered date. When reordering, please specify company name, part number, and/or last invoice number to assist us in locating the proper part to be produced.

Reserved Rights
EDS&L reserves all rights to utilize any products or artwork produced by Eagle De Signs & Labels or any testimonials submitted to EDS&L deemed fit for the purpose of advertising EDS&L products and/or services. Any customer who wishes to have EDS&L to not utilize their products or artwork for EDS&L advertising purposes must submit a written request to EDS&L dictating such products and reasons for proprietory denial. Denial or Approval of such requests are the sole discretion of EDS&L.
EDS&L reserves the rights to imprint our website or company name on any products we produce. EDS&L imprinted matter will be kept at the bottom, left hand side of products at a text size not to interfere with the customers product. On celluloid products, EDS&L imprinted matter will be kept on the underside lip at a text size not to exceed the size of the underlip.
Please Call, Fax or Email for a Quote or to Place an Order

Eagle De Signs & Labels
126 Cochran St.  Chicopee, MA  01020-3439
Tel: 413-557-6928  /  Fax: 413-557-6929

2002-2007 Eagle De Signs & Labels. All rights reserved.